Underwood University hopes that student complaints can be resolved before serious problems develop. Students should therefore present a primary grievance to the relevant instructor or administrator and seek resolution. However, if a satisfactory resolution cannot be found, or if an issue persists, the student may bring a written and signed summary of the complaint to the Director of Student Affairs (for non- academic concerns) or the Director of Academic Affairs (for academic concerns). Either Director may choose to convene an ad hoc grievance committee meeting to attempt to resolve the issue. If the decision of the committee, the Director of Student Affairs, or the Director of Academic Affairs does not resolve the matter to the student’s satisfaction; or if the student does not believe a discussion with either Director is appropriate, the student may proceed to the formal grievance stage by presenting a written grievance to the President for adjudication. All primary grievances must be filed within 30 days of the original issue that caused the grievance. Underwood University administration will respond to all complaints within ten business days of receipt of the complaint. All records regarding grievance proceedings will be kept on file in the office of the President.

If the student is not satisfied with the President’s final decision, the student may then appeal to TRACS:

Transnational Association of Christian Colleges and Schools,
15935 Forest Road
Forest, VA 24551
Phone: 434-525-9539
tracs.org

Students may contact GNPEC at

Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, Georgia 30084-5305
(770) 414-3300 Fax (770) 414-3309
https://gnpec.georgia.gov/student-resources/student-complaints

For complaints regarding Underwood’s Distance Education program offerings in National Council for State Authorization Reciprocity Agreements (NC-SARA) member states, students may contact GNPEC at the above address.

Please note that GNPEC, TRACS, and NC-SARA regulations require that the University’s internal grievance policies must be followed completely before a student complaint will be considered